Privacy Policy

Last updated: September 1, 2026

1. Who We Are

CleanSweep ("CleanSweep," "we," "us") operates a platform that connects customers seeking mobile car wash services with independent washing professionals ("Washers"). Our services are operated by Clean Sweep On-Demand LLC, located at 1000 Heritage Center Cir. #374, Round Rock, TX 78664-4463.

2. Information We Collect

Information you provide:

  • Account details: your email address and password. If you sign up with Google or Apple, we receive the name and email address those services release to us (Apple lets you hide your address behind a private relay). We do not collect a phone number.
  • Profile information: your name, business name, profile photo, service area, an optional description of yourself, and — for Washers — your weekly availability, the services you offer, and your pricing and packages.
  • Vehicle information: the make, model, colour, licence plate, title, and notes for each vehicle you register, along with the photos you upload of it.
  • Washer verification documents: Washers upload photos of a vehicle registration or ID document so we can confirm the vehicle and the person behind the account. These images are stored in our secure file storage and are reviewed by our team, not published on your profile.
  • Booking details: the service address you enter for a job, the date and time, the services, add-ons, or package you select, the price, and any notes you leave for the other party.
  • Messages and job media: the text of in-app chat messages together with any photos or videos sent in them, and the email addresses and account identifiers of the sender and recipient. Chat content is stored on our servers and is not end-to-end encrypted. Our team may review it to investigate fraud, safety reports, disputes, or violations of our Terms of Service.
  • Ratings, reviews, and disputes: the star rating and written review you leave after a job, and — if you dispute a job — the reason you give and the notes our admin records when ruling on it.

Information collected automatically:

  • Location data: with your permission, precise (GPS-level) device location, collected while the app is open. For customers, we use it to find nearby Washers, to centre the live map, and to convert your coordinates into a street address to display to you. For Washers, your latest coordinates are saved to your profile so that you appear on the customer-facing live map while you are online. You can turn location access off in your device settings at any time, though matching and the map will not work without it.
  • Activity pings for the demand heatmap: when a customer signs in or books a job, we record a single point consisting of the coordinates, a timestamp, the event type, and your account identifier. These points are shown to Washers only in aggregate, as an anonymous demand heatmap; your identifier is stored for security and deletion purposes and is never displayed to another user.
  • Account and device data: your notification token, so we can send you booking and message alerts; your online or offline status; and, for Washers, your recorded earnings. Our infrastructure provider, Google Firebase, records standard technical data such as IP address, device type, and app version in its server logs.
  • What we do not collect: CleanSweep does not include third-party advertising, marketing, or product-analytics tracking software. We do not collect an advertising identifier, we do not build advertising profiles, and we do not track you across other apps or websites.

Payment and payout information: payments and payouts are handled by our payment provider, Stripe. You enter your card details with Stripe directly and we never receive or store card or bank account numbers. We store a reference to each Stripe payment, its status, and the amount charged, refunded, or paid out. Washers set up payouts through Stripe Express onboarding, which opens in your browser; Stripe collects the identity, bank account, and tax information it needs to verify you and to meet its reporting obligations, and handles that information under its own privacy policy. We receive back only your Stripe account identifier and whether your account is verified and cleared for payouts.

Information from other sources: Stripe returns verification and payment status to us as described above, and Google or Apple provide basic profile details when you use them to sign in.

3. How We Use Your Information

  • To match customers with available Washers and facilitate bookings
  • To process payments, subscriptions, and payouts
  • To verify Washer identities and maintain platform safety
  • To provide in-app messaging between parties
  • To send service notifications, receipts, and account updates
  • To improve our services, prevent fraud, and enforce our Terms of Service
  • To comply with legal obligations

4. How We Protect Your Contact Information

Your exact address and personal contact details are hidden from other users until a booking is accepted and payment is confirmed. All pre-booking communication happens through our secure in-app chat. Attempting to share contact details to circumvent the platform may violate our Terms of Service.

5. Sharing Your Information

We do not sell your personal information. We share information only with:

  • Other users: limited profile and job details necessary to complete a booking
  • Service providers: payment processing (Stripe), cloud hosting, analytics, and support tools, bound by contractual confidentiality
  • Legal authorities: when required by law, court order, or to protect user safety
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you

6. Data Retention

We keep your information for as long as your account is active and as needed to comply with legal, tax, and dispute-resolution obligations. You may request deletion of your account at any time (see Section 8).

7. Security

We use industry-standard measures including encryption in transit, access controls, and secure payment processing. No system is completely secure — use a strong password and keep your credentials confidential.

8. Your Rights and Choices

  • Access, correct, or delete your account information in the app or by contacting us
  • Opt out of marketing communications at any time
  • Disable location permissions in your device settings
  • Depending on your state or country, you may have additional rights such as data portability. Contact us at support@cleansweep.app

9. Children's Privacy

CleanSweep is not intended for anyone under 18. We do not knowingly collect information from minors. If you believe a minor has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes through the app or by email, and update the "Last updated" date above.

11. Contact Us

Questions? Reach us at support@cleansweep.app or 1000 Heritage Center Cir. #374, Round Rock, TX 78664-4463.