Privacy Policy

Last updated: [DATE]

Template for launch prep. Have an attorney review and fill in bracketed placeholders before publishing — privacy laws have specific mandatory disclosures.

1. Who We Are

CleanSweep ("CleanSweep," "we," "us") operates a platform that connects customers seeking mobile car wash services with independent washing professionals ("Washers"). Our services are operated by [LEGAL ENTITY NAME], located at [BUSINESS ADDRESS].

2. Information We Collect

Information you provide:

  • Account details: name, email address, phone number, and password
  • Profile information: photo, service descriptions, and vehicle details
  • Payment information: processed by our payment provider, Stripe. We do not store full card numbers on our servers
  • Communications: in-app chat messages, support requests, ratings, and reviews

Information collected automatically:

  • Location data: with your permission, precise location to match customers with nearby Washers and show job locations. You can disable location access in device settings, though core features may not work without it
  • Device and usage data: device type, operating system, app version, IP address, and app interactions

3. How We Use Your Information

  • To match customers with available Washers and facilitate bookings
  • To process payments, subscriptions, and payouts
  • To verify Washer identities and maintain platform safety
  • To provide in-app messaging between parties
  • To send service notifications, receipts, and account updates
  • To improve our services, prevent fraud, and enforce our Terms of Service
  • To comply with legal obligations

4. How We Protect Your Contact Information

Your exact address and personal contact details are hidden from other users until a booking is accepted and payment is confirmed. All pre-booking communication happens through our secure in-app chat. Attempting to share contact details to circumvent the platform may violate our Terms of Service.

5. Sharing Your Information

We do not sell your personal information. We share information only with:

  • Other users: limited profile and job details necessary to complete a booking
  • Service providers: payment processing (Stripe), cloud hosting, analytics, and support tools, bound by contractual confidentiality
  • Legal authorities: when required by law, court order, or to protect user safety
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you

6. Data Retention

We keep your information for as long as your account is active and as needed to comply with legal, tax, and dispute-resolution obligations. You may request deletion of your account at any time (see Section 8).

7. Security

We use industry-standard measures including encryption in transit, access controls, and secure payment processing. No system is completely secure — use a strong password and keep your credentials confidential.

8. Your Rights and Choices

  • Access, correct, or delete your account information in the app or by contacting us
  • Opt out of marketing communications at any time
  • Disable location permissions in your device settings
  • Depending on your state or country, you may have additional rights such as data portability. Contact us at [PRIVACY EMAIL]

9. Children's Privacy

CleanSweep is not intended for anyone under 18. We do not knowingly collect information from minors. If you believe a minor has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes through the app or by email, and update the "Last updated" date above.

11. Contact Us

Questions? Reach us at [PRIVACY EMAIL] or [BUSINESS ADDRESS].